Support, Information & Questions - GamingPC.ca
We're commited to providing the best support in the industry. We check our emails hourly, answer our phones and... if we aren't there, we answer our voice mail. So whichever way you feel more comfortable contacting us, feel free to use it. We will get back to you.
We won't make you run around through departments... mainly because we don't have many. We're a small team and we have no sales people.
So if you'd like to talk to a technician for advice on purchasing a GamingPC system...
If you need technical support, or an RMA with any hardware related problems...
If you'd just like to know us better and have any questions, we'll be glad to talk to you...
Company address :
1746 Bedard Ave, St-Lazare, Quebec, J7T 2G5
Monday : 10 am to 5 pm EST
Tuesday : 10 am to 5 pm EST
Wednesday : 10 am to 5 pm EST
Thursday : 10 am to 5 pm EST
Friday : 10 am to 5 pm EST
Return Policy :
All products bought at GamingPc.ca may only be returned for repair under warranty for the warranty period; you will have the warranty information clearly indicated on your invoice. For products bought before Mars 1st, 2016 if the warranty period is not written on the invoice the warranty is 1 year parts and labor form the Invoice date indicated in the top right corner of your invoice. If the defective item is no longer available, we will exchange it for the same item in a different brand or for a better model; the defective product can also be repaired by the manufacturer and return as a refurbished item. You need to contact us at RMA@gamingpc.ca before returning your product for repair in order to get an RMA number, all items returned without an RMA number will be returned at the customer expanse. The customer have to pay the shipping to return the product to GamingPc and need to conform to our packaging standards or re-use the original boxes, any physical damage or lost during the shipping will not be covered by GamingPc. It's the customer's responsibility to inform us of any address changes before we have shipped back the repaired product, if the customer does not inform us of any address change, we will use the address we have in files to return the product and cannot be held responsible if the customer has changed location. We will cover the shipping to return the repaired item using exclusively the Canada Post Expedited ground services, if the customer likes to upgrade the service to an express delivery the customer will have to pre-pay us the difference in price to upgrade the service. Products cannot be returned for a refund.
All canceled orders are subject to a 15% restocking fee if canceled after the order confirmation email is issued. Order cannot be canceled if the order is shipped.
If you're looking for drivers for your computer, please see our downloads
page for an updated list of all the drivers for your system.
*** Water cooling fluids and additives sold by GamingPc.ca may poisonous and fatal if consumed. GamingPc.ca assumes no liability in the event that injury or death results from the misuse of these products.
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